Welcome to ustore.ae, the website and online service of U-Store Self Storage Services LLC (“U-Store”, “we”, or “us”). U-Store provides you with a service that aims to make storage smart and simple. This page explains the terms by which you may use our online and/or mobile services, web sites, and software provided on or in connection with ustore.ae and any services provided by us (collectively the “Site”), as well as our offline storage services. By accessing or using the Site and/or using the Storage Services (as defined below), you signify that you have read, understood, and agree to be bound by this Terms of Use Agreement and the Self Storage Agreement to be entered into pursuant to Section 3 below (together, the “Agreement”) and to the collection, use, and disclosure of your information as set forth in the U-Store Privacy Policy, whether or not you are a registered user of our Site. This Agreement applies to all visitors, users, and others who access the Site or use the Storage Services (“Users”, “you”, or “your”).
Please read this agreement carefully to ensure that you understand each provision. this agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions
In this Agreement:
A. “Good(s)” means the items that you pack into Storage Boxes for storage by U-Store.
B. “Storage Box(es)” means the storage boxes U-Store supplies to you for the packing and storage of your Goods. C. “Storage Service(s)” means the storage services provided by or on behalf of U-Store as described in Section 3 below.
A. Eligibility:
You may use the Site only if you can form a binding contract with U-Store, and only in compliance with this Agreement and all applicable local, emirate, federal, and international laws, rules and regulations. You must be at least 18 years old to use the Site and Storage Services. By registering to use the Site and Storage Services, you represent and warrant that you are 18 years of age or older. Any use or access to the Site or Storage Services by anyone under 18 is strictly prohibited and in violation of this Agreement. The Site and Storage Services not available to any Users previously removed from the Site by U-Store.
B. U-Store Site:
Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Site for your personal, non-commercial use only and as permitted by the features of the Site. U-Store reserves all rights not expressly granted herein in the Site and the U-Store Content (as defined below). U-Store may terminate this license at any time for any reason or no reason.
C. U-Store Accounts:
Your U-Store account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. If you open a U-Store account on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity’s behalf. By connecting to U-Store with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service. You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must notify U-Store immediately of any breach of security or unauthorized use of your account. U-Store will not be liable for any losses caused by any unauthorized use of your account. You may control your User profile and account settings by emailing us at sales@ustore.ae or call us on +971 4 341 2323. By providing your email address to U-Store, you consent to our using the email address to send you Site- and Storage Service - related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as changes to features of the Site and Storage Services and special offers. If you do not want to receive such email messages, you may opt out or change your preferences by emailing us at sales@ustore.ae. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.
D. Site Rules:
You agree not to engage in any of the following prohibited activities:
(i) copying, distributing, or disclosing any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Site in a manner that sends more request messages to the U-Store servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Site; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Site;
(vii) collecting or harvesting any personally identifiable information, including account names, from the Site; (viii) using the Site for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Site; (xi) accessing any content on the Site through any technology or means other than those provided or authorized by the Site; or (xii) bypassing the measures we may use to prevent or restrict access to the Site, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein.
A. U-Store:
U-Store will provide storage space in one of its dedicated storage facilities to you for the storage of Goods on the terms set out the Agreement. The foregoing storage services will be referred to under this Agreement as “Storage Services”.
You acknowledge and agree that U-Store will not be responsible for: (i) dismantling or assembling any unit, system, or furniture (including flat pack); (ii) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment; or (iii) packing Goods into Storage Boxes. U-Store does not warrant that the storage facility used by U-Store is a suitable place or means of storage for any particular goods, including without limitation, your Goods.
B. Your Responsibilities:
You will be solely responsible for: (i) being present, or ensuring that someone authorized by you is present, during the delivery to, collection from, and return to storage of the Storage Boxes; (ii) providing U-Store with your contact details and ensuring that such contact details are accurate and up-to-date; (iii) ensuring that the Goods have been securely packed into Storage Boxes so as not to cause damage or injury or the likelihood of damage or injury to your Goods, U-Store’s property, employees, agents, contractors, business partners, other goods, or other individuals, whether by spreading of dampness, infestation, leakage or the escape of fumes or substances or otherwise; and (iv) reimbursing U-Store in full an amount equal to all damages, liabilities, costs, claims and expenses that U-Store may incur as a result of your use of the Storage Service or any breach by you of this Agreement.
C. Storage Boxes:
Storage Boxes will be supplied by U-Store upon request on the terms set out in the Agreement.
D. The Goods:
You represent and warrant that you own the Goods or that you otherwise have the right and authority to store and use the Goods in accordance with this Agreement.
The Goods must not include and you must not store any of the following in any Storage Boxes or otherwise in connection with the Storage Services: antiques (whether or not breakable and fragile), perishable goods, firearms, explosives, used tires, plants, birds, fish, other animals, or any other living thing, arms or ammunition, any item which emits fumes, smells or odors, bullion (e.g., gold-silver), jewelry, currency, ivory, precious metals or stones, any drugs, alcohol or alcoholic beverages, illegal substances or goods, or goods or substances illegally obtained, combustible or flammable materials, liquids or compressed gases, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents, chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous or harmful nature, any other toxic, flammable or hazardous goods, or any other items, the pos , usage, or storage of which may detrimentally affect anything outside of your Storage Box or violate in any way the laws of the United Arab Emirates or any other applicable laws, rules, or regulations (collectively, “ Prohibited Goods”).
U-Store or its contractors may at any time without notifying you open any Storage Boxes to inspect the Goods if U-Store: (i) believes, in its sole discretion, that the Storage Boxes may contain any Prohibited Goods; (ii) is required to do so by the police, fire services, local authorities or by court order; or (iii) considers it necessary, in its sole discretion, in an emergency or to prevent injury or damage to persons or property.
U-Store may refuse to store any Goods, or may return to you any Goods, at your cost, at any time, if, in U-Store’s sole discretion, the storage, or continued storage, of the Goods would represent a risk to the safety of any person, the security of the storage site, or any other goods stored at the storage site.
E. Payment:
By using the Storage Services or other paid services or products provided by U-Store, you agree to the pricing and payment terms, as we may update them from time to time. U-Store may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. Any change to our pricing or payment terms will become effective in the billing cycle following notice of such change to you as provided in this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Site or Storage Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with U-Store at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions. Any amounts not paid when due will bear interest at the maximum rate allowed by law.
You may cancel your U-Store account at any time; however, there are no refunds for cancellation after storage. Other refunds will be done only through the original mode of payment. In the event that U-Store suspends or terminates your account or this Agreement for your breach of this Agreement, you understand and agree that you will receive no refund or exchange for any unused storage time, any license or subscription fees for any portion of the Site or Storage Services, any content or data associated with your account, or for anything else.
F. U-Store’s Right to Withhold or Dispose of Goods:
U-Store will have the right to withhold and ultimately dispose of some or all of the Goods in accordance with this clause if either: (i) you do not pay any applicable fees or any other payments due under this Agreement or (ii) you abandon your Goods, which will occur in the event your U-Store subscription terminates or expires and you fail to take possession of your Goods within 45 days from the termination or expiration date.
You will be responsible for all storage charges and other associated costs reasonably incurred by U-Store while withholding or disposing of the Goods. U-Store will provide you with 45 days’ written notice requiring you to pay all amounts due and contact U-Store to arrange for collection of your Goods. If upon the expiration of the 45-day notice period you have failed to pay all of the amounts due, U-Store may dispose of some or all of the Goods by sale or otherwise. If in U-Store’s opinion the Goods cannot be sold for a reasonable price or at all (for any reason), or despite U-Store’s reasonable efforts they remain unsold, you authorize U-Store to treat them as abandoned and to destroy or otherwise dispose of them at your cost. You will be responsible for all costs reasonably incurred by U-Store in relation to the disposal of the Goods. If U-Store receives money on disposal of the Goods, the net proceeds of sale will be credited to your account and U-Store will pay any excess amounts to you without interest, less U-Store’s administrative charges. If, after having made reasonable efforts to do so, U-Store is unable to return any excess amounts received by U-Store from the disposal of your Goods to you, including having given not less than 90 days’ written notice to you, U-Store may retain any such excess amounts for its own account. If the proceeds of sale (if any) are insufficient to discharge the outstanding charges or any other payments due to U-Store under this Agreement and the costs of sale, you must pay any balance outstanding to U-Store within 7 days of a written demand from U-Store. Interest will accrue on the balance in accordance with the Payment Section above until the balance is paid in full.
G. Termination:
You may terminate this Agreement at any time by providing written notice to U-Store, paying any outstanding fees due to U-Store and arranging to collect your Goods. We may, without prior notice, change the Site or Storage Services, stop providing the Site or Storage Services or features of the Site or Storage Services, to you or to Users generally; or create usage limits for the Site or Storage Services. We may permanently or temporarily terminate or suspend your access to the Site or Storage Services without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.
Upon termination of this Agreement for any reason you must contact U-Store promptly to arrange to collect your Goods Storage Boxes. If within 45 days following termination of this Agreement for any reason you fail to arrange collection of all of your Goods, then U-Store may process the Goods in accordance with the provisions of section 3F.
G. Termination:
You may terminate this Agreement at any time by providing written notice to U-Store, paying any outstanding fees due to U-Store and arranging to collect your Goods. We may, without prior notice, change the Site or Storage Services, stop providing the Site or Storage Services or features of the Site or Storage Services, to you or to Users generally; or create usage limits for the Site or Storage Services. We may permanently or temporarily terminate or suspend your access to the Site or Storage Services without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.
Upon termination of this Agreement for any reason you must contact U-Store promptly to arrange to collect your Goods Storage Boxes. If within 45 days following termination of this Agreement for any reason you fail to arrange collection of all of your Goods, then U-Store may process the Goods in accordance with the provisions of section 3F.
The Site and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, Site marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “U-Store Content”), and all intellectual property Rights related thereto, are the exclusive property of U-Store and its licensors. Except as explicitly provided herein, nothing in this Agreement will be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any U-Store Content. Use of the U-Store Content for any purpose not expressly permitted by this Agreement is strictly prohibited. You may choose to or we may invite you to submit feedback, comments, suggestions, error identifications, or ideas about the Site or Storage Services, including without limitation about how to improve the Site, the Storage Services, or our other services or products (“Idea(s)”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place U-Store under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, U-Store does not waive any rights to use similar or related ideas previously known to U-Store, or developed by its employees, or obtained from sources other than you.
We care about the privacy of our Users. You understand that by using the Site you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy , and to have your personally identifiable information collected, used, transferred to and processed in the United Arab Emirates.
U-Store cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
The Site may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by U-Store. U-Store does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website from the Site, you do so at your own risk, and you understand that this Agreement and U-Store’s Privacy Policy do not apply to your use of such sites and services. You expressly relieve U-Store from any and all liability arising from your use of any third-party website, service, or content.
You agree to defend, indemnify and hold harmless U-Store and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Site, including any data or content transmitted or received by you; (ii) your use of the Storage Services; (iii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iv) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights; (v) your violation of any applicable law, rule, or regulation; (vi) any of your User Content or Goods, or any that is submitted via your account; or (vii) any other party’s access and use of the Site or Storage Services with your unique username, password or other appropriate security code.
Except as expressly provided in the limited security warranty policy, the site and storage services are provided on an “as is” and “as available” basis. use of the site and storage services is at your own risk. to the maximum extent permitted by applicable law, the site and storage services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. no advice or information, whether oral or written, obtained by you from u-store or through the site or in connection with the storage services will create any warranty not expressly stated herein. without limiting the foregoing, u-store, its subsidiaries, its affiliates, and its licensors do not warrant that the content is accurate, reliable or correct; that the site or storage services will meet your requirements; that the site or storage services will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the site is free of viruses or other harmful components. any content downloaded or otherwise obtained through the use of the site is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the site. u-store does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the u-store site or storage services or any website or service hyperlinked to the site, and u-store will not be a party to or in any way monitor any transaction between you and third-party providers of products or services
To the maximum extent permitted by applicable law, in no event will u-store, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this site or storage services. under no circumstances will u-store be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the site or your account or the information contained therein. to the maximum extent permitted by applicable law, u-store assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our site or storage services (except as expressly provided in the limited security warranty policy); (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the site; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our site by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the site; and/or (vii) user content or the defamatory, offensive, or illegal conduct of any third party. except as expressly provided in the limited security warranty policy, in no event will u-store, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to u-store hereunder in the twelve (12) months prior to the date the last cause of action arose or usd 165.000, whichever is greater. this limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if u-store has been advised of the possibility of such damage. the foregoing limitation of liability will apply to the fullest extent permitted by law in the applicable jurisdiction.
The Site is controlled and operated from facilities in the United Arab Emirates. U-Store makes no representations that the Site is appropriate or available for use in other locations. Those who access or use the Site from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United Arab Emirates and local laws and regulations, including but not limited to export and import regulations. You may not use the Site if you are a resident of a country embargoed by the United Arab Emirates, or are a foreign person or entity blocked or denied by the United Arab Emirates government. Unless otherwise explicitly stated, all materials found on the Site are solely directed to individuals, companies, or other entities located in the United Arab Emirates.
In the event that U-Store ceases operations, we will attempt to make reasonable efforts ensure you are granted access to collect your Goods, but cannot guarantee if and when such collection will occur. U-Store will not be liable for any failure allow you to collect your Goods in the event of a business failure.
A. Governing Law:
This Agreement will be governed by the laws of the Dubai International Financial Centre.
B. Dispute
We and you agree to resolve any disputes arising between us in relation to the provisions of this Agreement amicably. In the event of a failure to do so the matter shall be referred to the Courts of the Dubai International Financial Centre for resolution.
A. Assignment:
This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by U-Store without restriction. Any attempted transfer or assignment in violation hereof will be null and void.
B. Force Majeure:
Not withstanding anything to the contrary, U-Store will not be liable or responsible for any damage to or loss of any Goods, or failure to perform, or delay in performance of, any of its obligations under this Agreement, including without limitation any Storage Services, that is caused by events outside its reasonable control (including but not limited to) acts of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; any law or government order, rule, regulation or direction, or any action taken by a government or public authority; fire, explosion or accidental damage; adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water; any labor dispute, including but not limited to strikes, industrial action or lockouts; non-performance or delay by suppliers or subcontractors; and failure of plant machinery, machinery, vehicles, computers, the Internet or telecommunications (each, a “Force Majeure Event”).
C. Notification Procedures and Changes to the Agreement:
U-Store may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by U-Store in our sole discretion. U-Store reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Agreement. U-Store is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. U-Store may, in its sole discretion, modify or update this Agreement from time to time, and so you should review this page periodically. When we change the Agreement in a material manner, we will update the ‘last modified’ date at the bottom of this page. Your continued use of the Site or Storage Services after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to use or access) the Site or Storage Services.
D. Entire Agreement/Severability:
This Agreement, together with the Privacy Policy and any amendments to any of the foregoing, and any additional agreements you may enter into with U-Store in connection with the Site or Storage Services, will constitute the entire agreement between you and U-Store concerning the Site and Storage Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of this Agreement, which will remain in full force and effect.
E. No Waiver:
No waiver of any term of this Agreement will be deemed a further or continuing waiver of such term or any other term, and U-Store’s failure to assert any right or provision under this Agreement will not constitute a waiver of such right or provision.
F. Contact:
Please contact us at sales@ustore.ae with any questions regarding this Agreement. This Agreement was last modified on 05-May-2019.
